Customer service
Refund Policy
Product returns are possible. If the buyer wants to exchange the product, he is obliged to keep it undamaged, unpacked and unused.
In the event that the buyer wants to return the product, through no fault of ours or the fault of the supplier, and wants a refund of the amount paid for the product, then the cost of transport is the responsibility of the buyer.
Each buyer is obliged, upon receiving the product, to check it for possible damages during transport, and if it is a question of several products, to check whether any product is missing.
Each buyer is obliged, upon receiving the product, to check it for possible damages during transport, and if it is a question of several products, to check whether any product is missing.
The cost of returning a damaged product is borne by LoveGuru.mk
As a consumer, you have the right to cancel purchases made online within 14 days. A limited right of return applies here. This means that you can return an unopened product and that the product must be in the same quality, quantity and condition as when you received it.
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