Customer service
How to order
Our customers help each other by reviewing products in the store. With each product, you have the opportunity, completely anonymously, to tell others about your experience with the product. With the help of stars and description, in minutes you can read or tell others what is good and what is not good about a product. Still not sure which product is right for you? Contact us, and our team will help you choose the right product.
Registration is not mandatory and you can order products without registering in our user base.
If you want to order using the online store system (which we recommend in any case, because that way you ensure that no one buys the desired product before you), you can do it in a few simple steps.
Step 1
Add the products to the cart by clicking "Add to Cart"
Step 2
Click "View Cart" in the upper right corner
Step 3
Click "Proceed to Checkout", fill in all information, select payment and shipping and click "Place Order"
Of course. Your anonymity and discreet delivery are important to us. In the first and last name fields, it is enough to write only one letter each. You can write a delivery address, or without an address if you pick up the product yourself from the delivery company's base or from our warehouse in Skopje. To place an order, only a telephone number is sufficient (to be notified by the delivery company), if you pick up the product yourself from our warehouse in Skopje, you do not have to enter the correct telephone number.
Ordering in the Loveguru.mk online store is fast, simple and completely discreet. You can order in 3 ways:
1. Using the online store system – (24/7)
2. By sending an email through our contact form – (24/7)
3. By calling one of the phone numbers 076945497 and 076945498 during working hours Mon-Fri (08-17) Saturday (10-17)
For orders through the contact form, please provide the following information:
First and last name, address, phone/mobile number, product name and product code, and of course the quantity.
We only need your data for delivery.
You can pay the delivery person when you pick up the package or ask us to send you payment information via wireman.
Note: If the product has options (colors and sizes), please tell us which option you want.
If you have any questions about the product or want to change the order, please contact us, our team will do everything to help you.
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